Effective Date: 1st August 2026
Overview
Flashtix respects your privacy and is committed to protecting your personal data.
Information We Collect
We may collect:
Account Information
Name
Email
Phone number
Organization name
Password (encrypted)
Ticket Information
Event registrations
Ticket history
Attendance status
Purchase history
Payment Information
Payment information is processed by certified payment providers.
Flashtix does not store complete payment card details.
Device Information
Browser
Device type
Operating system
IP address
Cookies
Analytics identifiers
Technical Information
Log files
Error reports
Security events
How We Use Your Information
We use data to:
provide services
process ticket purchases
send confirmations
prevent fraud
improve security
personalize user experience
provide customer support
comply with legal obligations
Legal Basis
Where GDPR applies, processing is based on:
Contract performance
Legitimate interests
Legal obligations
User consent
Data Sharing
We may share information with:
Event Organizers
Payment providers
Email/SMS service providers
Analytics providers
Cloud hosting providers
Government authorities when legally required
We never sell personal data.
Data Retention
Data is retained only as long as necessary for:
legal compliance
taxation
dispute resolution
fraud prevention
service improvement
User Rights
Depending on applicable law, users may request:
access
correction
deletion
restriction
portability
objection to processing
withdrawal of consent
Requests may be submitted to:
Security
We implement appropriate technical and organizational measures including:
HTTPS encryption
access controls
monitoring
encrypted credentials
backup procedures
No system can guarantee absolute security.